Payment & Cancellation Policy

This Payment & Cancellation Policy governs all paid services offered by Houselia Technologies through Houselia.in.

By purchasing any paid service on Houselia, you agree to this Policy.

1. Paid Services

Various paid services may be offered, including Premium Property Listings, Featured Listings, Property Advertisement Packages, Homepage Promotions, Builder and Broker Promotion Services, Lead Generation Packages, Subscription Plans, Digital Marketing Services, and other promotional services. Availability, pricing, and features of these services are subject to change at any time without prior notice.

2. Payment Terms

All payments must be made through approved payment methods available on the platform. Users confirm that the payment information provided is accurate, they are authorized to use the selected payment method, and applicable taxes or government charges may apply. Payments are subject to verification and approval, and any order may be refused or cancelled if suspicious activity is detected.

For seller, broker, dealer, builder, and property owner services, all promotional and listing fees must be paid in advance before activation. No service will be activated without successful payment confirmation. Sellers, brokers, dealers, and owners are fully responsible for ensuring accurate billing details and correct package selection before making payment.

Brokers, dealers, and agents using Houselia services must ensure they have proper authorization from property owners before listing or promoting any property. Houselia is not responsible for disputes between brokers, sellers, and owners regarding payment sharing, commission, or listing authorization.

3. Service Activation

Paid services are generally activated automatically upon successful payment confirmation. In certain cases, activation may require manual verification and can take up to 48 business hours. Activation timelines may vary depending on the type of service purchased.

4. Cancellation Policy

Cancellation of subscription-based services may be requested before the next billing cycle. However, once a paid service has been activated, published, featured, promoted, delivered, or processed, it may not be eligible for cancellation.

For sellers, brokers, dealers, and property owners, once a listing or promotional service is activated or published, cancellation requests will not be accepted as the service begins immediate visibility and distribution on the platform.

5. Refund Policy

Payments made for digital advertising and promotional services are generally non-refundable due to the nature of the services. Platform fees are strictly non-refundable in all cases. Refunds may only be considered in cases such as duplicate payments, successful payment without service activation due to a technical issue attributable to the platform, or incorrect charges caused by system errors. All refund requests are subject to verification and approval.

For sellers, brokers, dealers, and property owners, no refund will be provided once listing promotion, featured placement, or advertisement services have started. Commission disputes between brokers and owners are not handled by Houselia and do not qualify for refunds.

6. Non-Refundable Services

The following services are strictly non-refundable: Premium Listings, Featured Listings, Property Advertisements, Lead Packages, Promotional Campaigns, activated Subscription Plans, Builder and Broker Promotion Packages, Digital Marketing Services, and any customized services. Once a service has been activated or delivered, no refund shall be issued under any circumstances.

For sellers, brokers, dealers, and property owners, all listing upgrades, featured boosts, and promotional visibility packages are strictly non-refundable once activated, regardless of performance or engagement results.

7. Lead Generation Disclaimer

Lead generation services are provided for advertising purposes only. No guarantees are made regarding the number of leads, lead quality, lead conversion, property sales or rentals, business revenue, or return on investment. Lead performance depends on various market conditions beyond control. No refunds shall be issued based on dissatisfaction with lead quantity or conversion results.

Sellers, brokers, dealers, and property owners acknowledge that leads generated through the platform are potential inquiries only and do not guarantee confirmed transactions or agreements.

8. Property Transactions

The platform does not participate in any property transactions between users and does not handle property purchase payments, booking amounts, token money, security deposits, rent payments, brokerage payments, or registration charges. Users are solely responsible for verifying all parties before making any payments. No liability is accepted for any financial loss arising from transactions conducted through the platform.

Sellers, brokers, dealers, and property owners are fully responsible for verifying buyer authenticity and ensuring legal compliance before completing any offline or online transaction. Houselia does not act as an intermediary in financial dealings between parties.

9. Fraud and Unauthorized Payments

Users must independently verify property ownership, documents, and the identity of sellers, buyers, brokers, and builders before making any payment. No responsibility is accepted for fraudulent transactions, fake listings, payment scams, forged documents, unauthorized payment requests, or any financial losses. All transactions between users are conducted entirely at their own risk.

Sellers, brokers, dealers, and property owners are responsible for ensuring that all listings and communications are genuine and authorized. Any misuse of the platform may result in suspension without refund.

10. Account Suspension and No Refund

Accounts involved in fraudulent activities, fake listings, spam, misleading advertisements, fake lead generation, unauthorized marketing, policy violations, or abuse of platform services may be suspended, restricted, or permanently terminated. In such cases, no refunds shall be provided, and all active subscriptions, promotional services, and lead packages will be cancelled or discontinued immediately.

Sellers, brokers, dealers, and property owners violating platform policies will lose access to all paid services without compensation or refund.

11. No Chargebacks Policy

Users agree not to initiate unjustified chargebacks after services have been delivered. In case of any chargeback attempt, the account may be suspended, and Houselia Technologies reserves the right to recover outstanding amounts and pursue legal remedies where applicable.

Sellers, brokers, dealers, and property owners agree that all promotional services are digital in nature and non-reversible once activated, and therefore chargebacks are not permitted.

12. Refund Processing

If a refund is approved, it will be processed to the original payment method within approximately 7 to 15 business days, depending on banking and payment provider timelines. For manual payments, refunds may take up to a maximum of 30 days to be processed.

13. Changes to This Policy

This Payment & Cancellation Policy may be modified at any time without prior notice. Updated versions will become effective immediately upon publication on the platform.

18. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us using the details below:

Houselia Technologies

Address: Varanasi, Uttar Pradesh, INDIA
Mobile No. +91-7011716111

Website: https://houselia.in
Email: support@houselia.in